Everyone has questions. Here are the most common questions.
What happens after I make the phone call?
- We will schedule you with our access clinician.
- You will complete some paperwork at your first visit. Plan to arrive about 15 minutes early to give you time to complete the paperwork.
- You will sit down with our access clinician and she/he will ask you a series of questions to help us understand how we can best serve you in your journey to wellness. These questions will help us understand what you need for help and which mental health professional best fits your needs for wellness and which location we can best serve you.
- After this initial meeting, she/he will assign a mental health professional that best fits your needs. You will get scheduled with your assigned mental health professional before you leave this initial meeting.
- Your appointment with the access clinician may last up to 2 hours.
What happens when I come to my first appointment with my clinician?
- Normally during the first appointment with your assigned mental health professional, she/he will do a more in-depth assessment with you and learn more about what you would like help with and how you want help. Together you will come up with a plan that helps you reach your goal(s). You are welcome to bring family member(s) if that would be helpful to you.
What do I bring to my first appointment?
- Your current insurance information and copy of insurance card
- Income verification
- Your health history
- A list of current medications
- Any support person(s) you would like involved in your care
- For children: Bring your child (but only one child at a time), current guardianship forms, developmental screenings, Individualized Education Plan and Individualized Family Service Plan information, Head Start information
What if I don't like my clinician?
If you do not feel like your clinician/therapist is the best fit for you, we will work with you in finding someone that meets your needs. Please let our front desk staff know and they will work with our clinical team to find you a new clinician/therapist.
What do I talk about with my clinician/therapist?
Whatever is on your mind or whatever you are struggling with. Your clinician/therapist will also ask questions to help them learn what you want help with or what you want to improve in your life.
I am nervous to meet with my clinician/therapist. Is this normal?
It is totally normal to be nervous at your first appointment. We would be surpised if you are not. You are meeting us for the first time, which can be pretty scary for some individuals to talk with someone they don't know. Our clincians/therapist are well-trained to help you feel welcomed and comfortable.
I need to change my scheduled appointment. How do I change my appointment?
Life happens and sometimes you can not make your scheduled appointment. We would be more than happy to reschedule you. Please call us (541) 426-4524 as soon as you know you need to change or within 24 hours of your scheduled appointment.
What if I don't have insurance?
Most insurance covers counseling services but if you don’t have insurance we will work with you and figure out how you can still receive services that is affordable for you. We are also Triwest provider for veterans. We offer a sliding fee. Please talk with our front office staff about financial assistance.
What payments do you accept?
- Oregon Health Program (OHP)
- Triwest provider for veterans
- Private Insurance
- Credit/debit card payments acceptable
We also offer a sliding fee scale. Other funding may be available to offset fees for services. No one will be denied clinical services because of an inability to pay.
What if I work and can't come in between 8 am and 5 pm?
We offer extended hours (7am to 7pm) to accommodate your life and work schedule. Due to this, you might be seen at our other locations besides our main office at 207 SW First Street in Enterprise. We can either schedule you before 8 am or after 5 pm during the work week or Saturday from 9 am to 1 pm. We also offer tele-health with a clinician. This allows you to video chat with your clinician either at our offices or from the comforts of your home. Our goal is to work with you in finding a time that works best.
Getting to Enterprise is a challenge for me. Do you have other locations in the valley?
We have mutliple locations across Wallowa County and tele-health which allows you to video chat from the comforts of you home. We have office space in Enterprise and Wallowa. We also have our Health on Wheels van that visits Troy and Imnaha monthly. Our goal is to work with your life schedule so you can get an appointment when it is convenient for you.
Do you have any language assistance?
Yes. We provide language services, interpreters, or other assistive aids at no cost. Please let us know when you call 541-426-4524.