Taking Care of Your Safety During COVID-19


For several weeks now, we at Wallowa Valley Center for Wellness, have taken steps to prepare for the COVID-19 pandemic and are doing everything that is recommended by state and federal authorities to protect you, your family, and our staff. We care about you and your safety and are taking the recommendations seriously.

Below is a summary of the modifications to our operations as of March 23, 2020. Modifications will continue to evolve in line with recommendations by state and federal authorities:

We have SUSPENDED the following (at least until April 14):

  • Group appointments
  • Visitors to residential facilities
  • All visitor to all facilities (Patients with appointments are only allowed in our facilities)

We have made the following OPERATIONAL changes:

  • Telehealth appointments available for all programs (in almost all cases)
  • Quarantine guidelines for any employee travel, or to account for any type of employee illness in accordance with CDC recommendations
  • Daily monitoring for staff and client wellness in accordance with CDC recommendations

We have INCREASED the following actions:

  • Hand washing
  • Surface and room sanitation after every appointment
  • Social distancing
  • Assigning individual office spaces for each on-site staff
  • Mobilizing all staff as possible to work from home
  • Telehealth appointments by video
  • Telehealth appointments by phone
  • Working with individuals who are over 60, pregnant, autoimmune compromised or have a serious medical condition like diabetes to set up a telehealth appointment
  • Curbside check in by text messaging 541-398-1212
  • Mobilizing staff to facilitate access to healthcare resources, sharing how to limit exposure, and what to do if they have been exposed to COVID-19
  • And, just calling to check in and seeing how you are doing

Call your primary care provider: If you think you have been exposed to COVID-19 and develop a fever (99.6) and symptoms, such as cough or difficulty breathing.

We have CONTINUED the following services:

  • Our office hours at various locations
  • Our 24/7 local crisis line 541-398-1175 is available and counselors are standing by for those experiencing a mental health crisis

Additional Support or Help Lines:

  • SAMHSA’s Disaster Distress Helpline, a 24/7, 365-day-a-year crisis counseling and support line to help people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.

  • David Romprey Oregon WarmLine, 1-800-698-2392, 7 days a week, 9am-11pm, talk with a trained peer who have experienced life challenges.

  • Wallowa Memorial Hospital COVID-19 Hotline, 541-426-5474, to address questions about the local situation and measures our health care community is doing to ensure your safety.

  • Call 211 for disaster financial assistance and a specialist near you will help you access services.