Taking Care of Your Safety During COVID-19

covid19

For several months now, we at Wallowa Valley Center for Wellness, have taken steps to prepare for the COVID-19 pandemic and are doing everything that is recommended by state and federal authorities to protect you, your family, and our staff. We care about you and your safety and are taking the recommendations seriously.

Learn more about COVID-19

Below is a summary of the modifications to our operations as of October 14, 2020. Modifications will continue to evolve in line with recommendations by state and federal authorities:

We have SUSPENDED the following:

  • Visitors to residential facilities
  • All visitors to all facilities (Only patients with appointments are allowed in our facilities)

We have made the following OPERATIONAL changes:

  • Tele-health appointments available for all programs (in almost all cases)
  • Quarantine guidelines for any employee travel, or to account for any type of employee illness in accordance with CDC recommendations
  • Daily monitoring for staff and client wellness in accordance with CDC recommendations
  • Group appointments will slowly resume as of 7/21/2020 with additional safety measures and protocols in place. Please reach out to your mental health professional to learn about the additional safety protocols and whether your group is resuming and when. We recognize groups can be a beneficial form of treatment for many individuals. Remember protocols and how groups appointments are delivered could change in order to keep you safe.
  • Established a COVID Response Team to help you and your family navigate resources for housing, food, utilities and so much more
  • All staff and patients regardless of vaccine status must still wear a mask in our facilities. This guideline is a requirement from Oregon Health Authority for health care facilities. 

We have INCREASED the following actions:

  • Hand washing
  • Surface and room sanitation after every appointment
  • Physical distancing
  • Staff and visitors are required (regardless of vaccine status) to wear face cloth coverings in our facilities and during in-person appointments
  • Tele-health appointments by video
  • Tele-health appointments by phone
  • Working with individuals who are over 60, pregnant, autoimmune compromised, or have a serious medical condition like diabetes to set up a tele-health appointment
  • Mobilizing staff to facilitate access to healthcare resources, sharing how to limit exposure, and what to do if they have been exposed to COVID-19
  • And, just calling to check in and seeing how you are doing

Call your primary care provider: If you think you have been exposed to COVID-19 and develop a fever (99.6) and symptoms, such as cough or difficulty breathing.

If you are not feeling well, you MUST re-schedule your appointment or request a tele-health appointment by calling us at 541-426-4524.

We have CONTINUED the following services:

  • Our office hours at various locations
  • Our 24/7 local crisis line 541-398-1175 is available and counselors are standing by for those experiencing a mental health crisis

Additional Support or Help Lines:

  • Call 211 for disaster financial assistance and a specialist near you will help you access services.
  • Wallowa Memorial Hospital COVID-19 Hotline, 541-426-5475, to address questions about the local situation and measures our health care community is doing to ensure your safety.

  • David Romprey Oregon WarmLine, 1-800-698-2392, 7 days a week, 9 am-11 pm, talk with a trained peer who has experienced life challenges.

  • SAMHSA’s Disaster Distress Helpline, a 24/7, 365-day-a-year crisis counseling and support line to help people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.

  • Oregon YouthLine 1-877-968-8491 or text teen2teen to 8339863. Oregon Youthline is a free, confidential teen-to-teen crisis and helpline. Contact Oregon YouthLine with anything that may be bothering you. No problem is too big or too small for the YouthLine. Teens are available to help daily from 4-10 pm Pacific Time (adults are available by phone at all other times).
  • Safe and Strong Helpline Call 1-800-923-HELP (4357). A 24/7 toll-free line for emotional and mental support during COVID-19. Visit the Safe and Strong Website for more resources.
  • Oregon Helpers Wellness Initiative. As our communities face COVID-19, we are experiencing drastic changes to everyday life, both personally and professionally – and these changes are especially difficult for helpers and other frontline and essential workers. Oregon Helpers Wellness Initiative is dedicated to providing critical support to Oregon communities and those workers we depend on most. The virtual peer support meetings are free, confidential and open to all frontline workers including medical and behavioral health providers, social workers, home caregivers, and more. Learn how to sign up here.

Visit our Crisis Support for more information.

Learn more about COVID-19

 

Support is Available During COVID-19

two women around laptop

We are open and ready to help. While COVID-19 is new, preparing for responses to public health issues, crisis emergencies, and disasters is not new to our staff. In fact, crisis preparedness training is a year-round activity that is done within our clinic system. We take preparedness seriously 365 days a year. We're taking every possible safety precaution (see our safety measures). Please continue to seek the care you need, emergent or otherwise.

Due to this, our staff can help you and your family. They understand what you are going through and have in-depth knowledge of our resources, tools and benefits that help you and your family stay strong during the pandemic. They work alongside you to make sure you have food on the table, can pay rent, provide transportation to appointments and so much more. 

EMOTIONAL SUPPORT

We are here to help all ages and backgrounds stay mentally and emotionally strong. The pandemic has changed our lives. All of us are struggling. You don't have to go through this alone. We are here for you.

DAY TO DAY SUPPORT

If you are struggling to meet basic needs, we are here for you. We can help you navigate resources for housing, food, utilities, transportation and so much more.

MOBILE SUPPORT

We can meet you at your home or in the community in addition to offering all services via the phone or video chat. 

You don't need to be a patient with us to access COVID-19 Support. Call us at 541-426-4524 and ask for COVID Response Team.

Call us at (541) 426-4524 to get started!

If you are in crisis, call our 24/7 crisis line immediately at 541-398-1175. 

Additional Support or Help Lines:

  • SAMHSA’s Disaster Distress Helpline, a 24/7, 365-day-a-year crisis counseling and support line to help people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.

  • David Romprey Oregon WarmLine, 1-800-698-2392, 7 days a week, 9 am-11 pm, talk with a trained peer who has experienced life challenges.

  • Wallowa Memorial Hospital COVID-19 Hotline, 541-426-5475, to address questions about the local situation and measures our health care community is doing to ensure your safety.

  • Call 211 for disaster financial assistance and a specialist near you will help you access services.
  • Oregon YouthLine 1-877-968-8491 or text teen2teen to 8339863. Oregon Youthline is a free, confidential teen-to-teen crisis and helpline. Contact Oregon YouthLine with anything that may be bothering you. No problem is too big or too small for the YouthLine. Teens are available to help daily from 4-10 pm Pacific Time (adults are available by phone at all other times).
  • Safe and Strong Helpline Call 1-800-923-HELP (4357). A 24/7 toll-free line for emotional and mental support during COVID-19. Visit the Safe and Strong Website for more resources.
  • Oregon Helpers Wellness Initiative. As our communities face COVID-19, we are experiencing drastic changes to everyday life, both personally and professionally – and these changes are especially difficult for helpers and other frontline and essential workers. Oregon Helpers Wellness Initiative is dedicated to providing critical support to Oregon communities and those workers we depend on most. The virtual peer support meetings are free, confidential and open to all frontline workers including medical and behavioral health providers, social workers, home caregivers, and more. Learn how to sign up here.

Visit our Crisis Support for more information.

Learn more about COVID-19

 

wallowa valley center for wellness logo

WALLOWA VALLEY
CENTER FOR WELLNESS
Bringing hope, dignity
and wellness to our community

CONTACT US

Main Office
606 Medical Parkway, Enterprise 
541-426-4524

Mailing Address
PO Box 268
Enterprise, OR 97828

24/7 crisis line 541-398-1175 or 988